Production debugging · Fintech
Tracing a masked failure in a financial onboarding flow
More than 100 customers failed account creation at once, and every retry returned a provider error that hid the real one. I reconstructed the request sequence from CloudWatch logs, which led the team to the first failure, a fix and the recovery of the affected accounts.
About 100 customers recovered. Resolved in about 4 hours. This error stopped generating support tickets after the fix.
- Node.js
- TypeScript
- AWS CloudWatch
- Grafana
- External provider API